Heating, water assistance

Heating, water assistance

The Kno-Ho-Co-Ashland Community Action Commission’s Emergency HEAP Winter Crisis Program is assisting eligible households with home heating bills.

Winter Crisis Program is a federally funded program administered by the Ohio Development Services Agency Office of Community Assistance that provides financial assistance to low-income households that are threatened with disconnection from their heating source or have already had service disconnected. Households serviced by a PUCO-regulated utility are encouraged to sign up for the Percentage of Income Payment Plus Plan or an alternate budget-payment plan.

Eligible households include those in disconnect status or notice of disconnection or transferring or establishing new service. Households utilizing bulk fuel must have a tank containing less than 25% of its capacity. Income documentation for all household members, Social Security numbers, electric and gas bills, photo ID, proof of U.S. citizenship/legal residency for all household members, proof of disability if disabled, and other documentation must be presented.

Income guidelines are based at 175% of the Federal Poverty Level. For a family of four, the annual income must be at or below $48,562.50. Income also may be calculated using the past 30 days, which for a family of four is at or below $3,991.44. Approved applicants also will have their application automatically processed for the Regular HEAP program, where additional assistance may be available.

Eligible households may receive financial assistance once per heating season. The HEAP heating season runs through March 31. The benefit amounts are as follows: PUCO-regulated gas or electric customers may receive a benefit of up to $175, and nonregulated electric or gas (co-ops) may receive a benefit amount up to $750. Income-eligible bulk fuel customers may receive up to $550 for wood or coal, and up to $900 is available for bulk fuel propane/bottled gas and fuel oil consumers. Assistance for furnace repair also is available up to $500.

The Ohio Department of Development and Kno-Ho-Co-Ashland Community Action Commission also will help income-eligible Ohioans with water and wastewater (sewer) assistance. The Low Income Household Water Assistance Program provides eligible Ohioans assistance paying water and wastewater bills.

Clients need to have copies of the following documents: their most recent water/wastewater bills, a list of all household members and proof of income for the last 30 days or 12 months for each member, proof of U.S. citizenship or legal residency for all household members, proof of disability if applicable, and other documentation as needed.

Income guidelines are at or below 175% of the Federal Poverty Level.

For more information about the Emergency HEAP Winter Crisis Program or the Low Income Household Water Assistance Program, call Kno-Ho-Co-Ashland Community Action Commission at 330-674-6479. For the safety and well-being of community and staff, the application process must be started via phone only, no in-person applicants.